SoftHome logo
News: Server Work. Webmail is back, other services under maintenance.  
Signup now: @SoftHome.net
SoftHome logo
Username:
  
Password:
  
Lost your password?

Email
  Help
    POP Mail
    Web Mail
    FAQs
    Lost Password
    Advanced Topics
    Contacts
  Info
    Privacy Policy
    Service Agreement
    Advertising
    Acceptable Use
    Spam
    Quotas

  Home
    The most recent news is at the top.
Current local time is October 27 11:30:01 PM, 2021.
Our timezone is MST (GMT-7). During Daylight Saving Time (see also), it is MDT (GMT-6).

(Daylight Saving Time begins on the second Sunday of March ands on the first Sunday of November. However, from 1986 through 2006 DST began the first Sunday of April and ended the last Sunday of October.)

  • Webmail is Operational Fri Aug 27 19:49:35 MDT 2021

    We are now returning the login feature with webmail to the mix. Please send to support@softhome.net if you run into issues with the new implementation. It is totally new, so save often.

    If you were using the other pro-webmail and need your address book entries - please contact us for that as well.

    We are working to fix the remaining forms on the website. That will cover things like lost-password and support requests.

    After that, Chroma-List editing and view are the next features we will tackle.

  • Server Work
    Sun Aug 22 22:28:41 MDT 2021

    For those of you on GMail - Sorry, but messages from Support@SoftHome.net are not going through right now.

    Here is a blanket post covering a bunch of information. The email is flowing and is being stored. Webmail is not available. Login based features of the website are not available.

    What happened:

    We had several pieces of equipment fail at the same time.

    Shortly before that, there was an invalid user who had figured out a way to send through our system, getting past our outgoing filtering. They had queued over 2.5 million messages onto the server, which delayed some of the valid messages on the server while we sorted that out. Our filtering is fixed again. I am trying to fix relationships with other email providers. That is why the GMail messages are not flowing well right now.

    Moving forward:

    We now have a new web server. I made a configuration setup that messed up availability for some web browsers, so for some people the website came back today or late yesterday. The webmail will be down for several days. We have a version of webmail that we have been testing, but it is not ready for prime-time just yet.

    The move to a new web server is requiring a move to a new database machine/format. We are migrating accounts. All the things that you would normally do on the website, such as purchasing a plan or changing your password are also down right now.

    The login box will return and the built-in functions will return. As we get features working, we will open things up.

    What can you do right now?

    All valid accounts are allowed to connect to POP or IMAP at this time. Once we get webmail working, we will return to our normal operation.

    If you have an email program such as Thunderbird, you can setup that email program to get to your email right now. All the basic email and functionality is still there for POP incoming and SMTP outgoing. To keep your account compatible with webmail - Choose the settings for POP where you keep the message on the server. Note that some software remembers our settings and can do setup with only a username.

    For POP, those settings look like the following for the incoming side:

    Server Name: mail.softhome.net
    Port: 11110
    Security: None
    User Name will be your SoftHome user name (before the @SoftHome.net)

    You can also use the IMAP server. One of the benefits here is that unless you remove or move a message out of the server, it stays on the SoftHome server with finding the setting on the program. Server Name: pro.softhome.net
    Port: 143
    Security: STARTTLS

    On the outgoing email side, you can connect to smtp.softhome.net
    Server Name: smtp.softhome.net
    Port: 465
    Connection security: SSL/TLS
    Authentication Method: Normal Password
    User Name will be your SoftHome user name (before the @SoftHome.net) (Note that you can also connect to alternate non-encrypted SMTP ports, such as 2500, 2501, and 25000.)

    Account Subscriptions:

    Professional accounts that will be expiring will get their time extended to keep things working as needed.

    For those who have lost-password needs/etc, the support email will be the primary method for fixing accounts.

    Thanks to everybody for hanging in there with us.

    We will be making changes to look and feel that are now possible with the updated hardware and software.


For sales, marketing, general information, please contact info@SoftHome.net
For technical support, please contact support@SoftHome.net
To report SoftHome related SPAM, send email to abuse@SoftHome.net
You may contact us through a convenient form.
Your IP address is 34.236.191.104.
Copyright © 1996-2011 SoftHome. All rights reserved.