SMTP AUTH and POP First
There are two ways you can authenticate to send
email through : SMTP AUTH and POP First.
You should use SMTP AUTH if your email program supports it. These
days, most of them do. POP First is a kludge from our early days,
before SMTP AUTH was available.
SMTP AUTH authenticates you directly with our SMTP server. This is
transparent to you as a user. If you use POP First, you have to check for
new mail before you send a message, which you will find is less convenient.
We will eventually phase out POP First, so please start using SMTP AUTH now.
- What is SMTP AUTH?
SMTP is the protocol (the language) your email program uses
to send email through our email server. AUTH is the part of
that protocol that is used to verify that you are one of our
- How do I turn on SMTP AUTH?
In Netscape Messenger 4, simply type your
username below the SMTP server name.
In Outlook Express, click the button marked "My Server Requires Authentication".
- Why can't I send email?
You need to authenticate before you can send email, much like you need to
authenticate before you download your email. You can use either SMTP AUTH
or POP First to authenticate for sending.
Alternatively, have you violated your Service Agreement
or used your account in an abusive fashion? If so, perhaps we
canceled your account.
- How do I use POP First?
Briefly, check for new email before you send your message.
POP is the protocol (language) your email program uses to download
your email from our email server. Our email server briefly remembers
that you checked for new mail, and allows you to send email during
- I use Outlook / Outlook Express.
You should use an email program that is more resistant
to virii and worms. But if you insist:
Use SMTP AUTH. Click the button marked "Server Requires Authentication".
It's below the SMTP server name. There's a similar button right next to
it, so make sure you hit the right one. The other button should not be
- Great. Neither works with my email program. Now what?
Too bad. Tell the author of you email program.
Better yet, use a modern email program.